Privacy Policy
Last updated: 03 April 2025
At Crabz, your privacy matters. This page explains what data we collect, why we collect it, and how we protect it — no corporate double-talk, just straight facts.
1. Who we are
Crabz is an AI-powered chat platform where users interact with smart agents in a safe, personal environment. To make that possible (and legal), we collect and process some of your data.
2. What we collect (and how)
Here's exactly what we collect and what it's used for:
| Category | What it includes |
|---|---|
| Basic info | First name, last name, email address, country of residence, username or alias (if chosen) |
| ID & age verification | Government ID, selfie or facial capture, age check, country validation |
| Account data | Profile name, password (encrypted), preferences, messages with our AI |
| Payment data | Transactions, subscriptions, secure token (via Epoch) — we never see full card details |
| Device data | IP address, browser, OS, device type, logs |
| Usage data | Site activity, cookies (functional and analytics), interaction history |
We collect this data through:
- You (direct input)
- Your device (automatically via cookies)
- Trusted partners (like Firebase or Epoch)
3. Why we use your data
Here's what we do with it:
- Give you access to your account
- Make sure you're legally eligible to use the platform (i.e. adult in your region)
- Handle payments and subscriptions
- Keep the platform safe and running smoothly
- Stay compliant with tax and legal obligations
- Improve the product experience based on real usage
4. Who we share it with
We only share your data with people who need it to provide the service:
- Epoch – our payment processor
- Firebase (Google) – hosting and backend
- Google Analytics – anonymous usage tracking
- Legal authorities – if required by law
5. Where your data is stored
We use cloud infrastructure (mainly Firebase) which may store data in the U.S. or elsewhere. Our providers follow strict security and privacy standards.
6. How long we keep it
- Account data: as long as you use the service
- ID verification: kept only as long as required by law
- Logs & technical data: up to 12 months
- Payments: handled and stored by Epoch
7. Your rights
You have full control over your data. You can:
- Access it
- Correct it
- Delete it (where applicable)
- Limit or object to certain uses
- Withdraw consent
Contact us directly at dpo@crabz.ai
We may ask for proof of ID to confirm it's really you. Fair, right?
8. Security
We apply technical and organizational measures to protect your data:
- Encrypted data and connections
- Limited internal access
- Continuous monitoring
- Trusted third-party providers
Privacy isn't a buzzword for us — it's part of the product.
9. Who can use Crabz?
Crabz is for adults only — meaning you must be of legal age in your country, state, or jurisdiction. If there's any doubt, we may ask for proof. If you can't prove it, access may be restricted.
10. Changes to this policy
We may update this policy. When we do, we'll let you know via the platform or email if it's significant. The latest version will always be posted here.
📬 Got a question about your data or privacy?
Reach out: dpo@crabz.ai
TL;DR
You're in control of your data. We protect it, we don't exploit it, and we're transparent about everything.